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Privacy Policy

Effective Date: 09/06/2025
Business Name: OnlyCarKey

Website: www.onlycarkey.co.uk

1. Introduction

At OnlyCarKey, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

2. What Information We Collect

We may collect the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Vehicle make, model, and registration

  • Service location

  • Communication history (calls, messages, emails)

We do not store payment information.

3. How We Use Your Information

We use your information to:

  • Provide locksmith services

  • Communicate with you about appointments or inquiries

  • Issue quotes or invoices

  • Improve our website and customer experience

  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Your consent (e.g. via contact forms)

  • Our contract with you (to deliver the requested service)

  • Legal obligations (e.g. recordkeeping)

5. How We Protect Your Data

We take appropriate security measures to protect your data from unauthorised access or disclosure. Your information is stored securely and accessed only by authorised personnel.

6. Sharing Your Information

We do not sell or rent your data. We may share your data only with:

  • Payment processors (where applicable)

  • Subcontracted technicians (only if needed to complete your job)

  • Law enforcement (only when legally required)

7. Your Rights

Under data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to your data

  • Request deletion of your data

  • Object to or restrict certain types of processing

  • Withdraw your consent at any time

To make a request, email us at contact@onlycarkey.co.uk

8. Cookies & Website Analytics

We may use cookies or third-party analytics tools (e.g., Google Analytics) to improve website performance and track visitor behaviour. You can disable cookies via your browser settings.

9. Retention

We keep your data only as long as necessary for legal, tax, or service-related reasons. Inactive customer data is typically deleted after 12–24 months.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised "Effective Date".

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact:
📧 contact@onlycarkey.co.uk
📞 +44 07500936447

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